Privacy Policy

African Languages Lab AI Solutions LTD ("African Languages Lab," "Mansa," "we," "our," or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, process, disclose, transfer, and protect personal information when you access or use Mansa LLM, including the Mansa website, mobile applications, APIs, artificial intelligence models, and related products and services (collectively, the "Services").

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy should be read together with our Terms of Service and any additional privacy notices or policies that may apply to specific Mansa products or services.

Mansa LLM is operated by:

African Languages Lab AI Solutions LTD

For the purposes of applicable data protection laws, African Languages Lab AI Solutions LTD may act as the data controller in relation to the personal information described in this Privacy Policy.

Privacy Contact: info@africanlanguageslab.com

General Support: info@africanlanguageslab.com

Website: www.mymansa.ai

If any of the contact details above change, we may update this Privacy Policy or provide updated contact information through the Services.

This Privacy Policy applies to personal information collected through or in connection with:

• The Mansa LLM website;
• Mansa mobile applications;
• Mansa APIs and developer services;
• Mansa AI models and language technologies;
• Speech recognition, transcription, translation, and language-processing services;
• Customer support services;
• Research and language data contribution programmes operated through Mansa;
• Other related products and services that link to or reference this Privacy Policy.

This Privacy Policy does not apply to third-party services that operate under their own privacy policies.

We collect personal information that you provide directly to us, information generated through your use of the Services, and information we may receive from authorized third parties.

The information we collect depends on how you use Mansa.

4.1 Account Information

When you create or manage a Mansa account, we may collect:

• Name;
• Email address;
• Username;
• Password or account authentication information;
• Profile information you choose to provide;
• Country or region;
• Preferred language or languages;
• Other information necessary to create, secure, or manage your account.

We do not intentionally collect information that is not reasonably necessary for the operation of the relevant Service.

4.2 Prompts, Chats, and Other Content You Provide

When you use Mansa, we may process content that you submit to the Services, including:

• Prompts;
• Questions and instructions;
• Chat messages and conversation history;
• Text entered into the Services;
• Documents, files, or other materials you upload;
• Images or other supported media that you choose to submit;
• Feedback on AI-generated responses;
• Corrections or ratings you provide;
• Translations, transcriptions, annotations, and other language content.

This information may contain personal information depending on the content you choose to provide.

You should avoid submitting confidential, highly sensitive, or personal information unless it is necessary for your intended use of the Services and you have the legal right to provide it.

4.3 Voice, Audio, and Language Data

If you use voice-enabled or speech-related features, we may collect and process:

• Voice recordings;
• Speech samples;
• Audio files;
• Pronunciation recordings;
• Speech transcriptions;
• Language selections and preferences;
• Translations;
• Language annotations;
• Feedback regarding speech or language outputs;
• Technical metadata associated with recordings, such as recording duration, selected language, and timestamps.

Voice and audio information is collected when you actively use a voice-enabled feature, upload audio content, or voluntarily contribute such data to Mansa.

4.4 Device and Technical Information

We may automatically collect certain technical information, including:

• Device type and model;
• Operating system;
• Browser type;
• IP address;
• Device or application identifiers;
• App or software version;
• Language and device settings;
• Network information;
• Log data;
• Crash reports;
• Diagnostic and performance information.

We use this information to operate, secure, maintain, and improve the Services.

4.5 Usage Information

We may collect information about your use of the Services, including:

• Features and tools you access;
• Interactions with AI features;
• Session information;
• Search and navigation activity within the Services;
• Performance and error information;
• Feedback and ratings;
• Other information relating to how you interact with Mansa.

4.6 Payment and Transaction Information

Where paid Services are available, payment information may be processed by authorized third-party payment providers.

Depending on the payment method and provider, we may receive limited information relating to a transaction, such as:

• Payment status;
• Transaction reference;
• Subscription or plan information;
• Billing history;
• Information necessary to manage your account and provide the relevant Service.

We do not intentionally store complete payment card details where a third-party payment provider handles payment processing.

We may use personal information to:

• Create and manage your account;
• Authenticate and identify users;
• Provide, operate, and maintain the Services;
• Process prompts, inputs, and other content you submit;
• Generate AI-powered responses and outputs;
• Provide translation, transcription, speech recognition, and other language services;
• Process voice and audio content where requested by you;
• Personalize certain aspects of the Services;
• Provide customer support;
• Respond to questions and requests;
• Process payments and manage subscriptions;
• Maintain the security and integrity of our systems;
• Detect, investigate, and prevent fraud, abuse, misuse, and other harmful activities;
• Monitor and improve Service performance;
• Develop and improve features and language technologies, where permitted by applicable law;
• Conduct research where permitted by law and subject to applicable safeguards;
• Comply with legal obligations;
• Establish, exercise, or defend legal claims;
• Enforce our Terms of Service and other applicable policies.

Mansa uses artificial intelligence and machine learning technologies to provide Services such as:

• Conversational AI;
• Text generation;
• Language understanding;
• Translation;
• Transcription;
• Speech recognition;
• Language analysis;
• Multilingual assistance;
• Other AI-powered language technologies.

Some responses and outputs generated through Mansa may be produced wholly or partially through automated AI systems.

AI-generated outputs may:

• Contain inaccuracies or errors;
• Be incomplete;
• Reflect limitations in available data or model performance;
• Produce different responses to similar requests.

Users should independently assess and verify AI-generated outputs before relying on them, particularly in high-impact situations.

Unless expressly stated otherwise, Mansa does not use solely automated processing to make decisions that produce legal or similarly significant effects on users.

If Mansa introduces such processing for a specific Service, we will provide additional information where required by applicable law.

We process your prompts, inputs, uploaded content, and related information as necessary to provide the Services requested by you.

For example, when you submit a prompt, we may process that prompt to:

• Understand your request;
• Generate a response;
• Maintain the context of an active conversation, where that feature is available;
• Detect misuse, fraud, or security threats;
• Diagnose and improve the performance of the Services.

We may retain prompts, inputs, and generated outputs in accordance with our data retention practices and as necessary for the purposes described in this Privacy Policy.

The treatment of your content for AI model training or material model improvement is addressed separately in Section 8 below.

We distinguish between processing information to provide the Services and using information to train or materially improve AI models.

Your prompts, content, voice recordings, or other inputs may be processed as necessary to provide the Service you request.

Where we intend to use personal information or identifiable content for AI model training, model improvement, or research, we will do so only where:

• You have provided consent where consent is required;
• Another valid legal basis applies under applicable law; or
• The information has been appropriately anonymized or de-identified and is no longer reasonably capable of identifying you, subject to applicable law.

Where applicable, Mansa may provide settings, notices, or consent mechanisms relating to the use of content for AI model improvement.

For enterprise, API, or other business customers, separate contractual terms or data processing agreements may govern whether customer content may be used for AI training or model improvement.

We may process voice recordings and language data to provide speech and language-related Services, including:

• Speech recognition;
• Speech-to-text;
• Transcription;
• Translation;
• Pronunciation analysis;
• Language understanding;
• Accessibility services;
• Other requested voice or language features.

Where permitted by law and subject to appropriate safeguards, voice and language data may also be used to improve language technologies, particularly technologies designed to support African languages.

Where consent is required for a particular use, including certain research or AI model training activities, we will seek the necessary consent before carrying out that processing.

Where reasonably possible, we may anonymize or de-identify voice and language data before using it for research, dataset development, or AI improvement.

Certain voice technologies may process characteristics of speech in order to provide requested functionality or improve speech recognition.

Unless we expressly state otherwise for a particular Service, Mansa does not use voice recordings to create voiceprints or uniquely identify individuals for commercial profiling.

Where voice or speech information is considered biometric or otherwise subject to enhanced protection under applicable law, we will apply appropriate safeguards and obtain consent where legally required.

Where applicable, we process personal information based on one or more lawful grounds, including:

• Your consent;
• The performance of a contract or provision of Services requested by you;
• Compliance with a legal obligation;
• Protection of vital interests where applicable;
• Legitimate interests pursued by African Languages Lab AI Solutions LTD or a third party, provided those interests do not override your rights and freedoms;
• Other lawful grounds available under applicable data protection law.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal will not affect the lawfulness of processing carried out before consent was withdrawn.

Mansa may operate or support programmes involving the voluntary contribution of speech, language, translation, transcription, annotation, or other linguistic data.

Where you voluntarily participate in a research or data contribution programme, we may provide you with an additional notice, consent form, contribution agreement, or dataset licence explaining:

• The nature of the contribution;
• The purpose for which the data will be used;
• Whether the data will be used for research or AI development;
• Whether the data may be shared with research or strategic partners;
• Whether the data will be anonymized or de-identified;
• Any applicable attribution, licensing, compensation, or withdrawal arrangements.

Where required by law, we will obtain the necessary consent before processing contributed data for the relevant purpose.

We do not sell your personal information.

We may disclose or share personal information in the following circumstances.

13.1 Service Providers

We may share information with carefully selected third-party service providers that help us operate and provide the Services, including providers of:

• Cloud hosting and storage;
• AI and technology infrastructure;
• Payment processing;
• Customer support;
• Authentication and account services;
• Analytics;
• Email and communication services;
• Security monitoring and fraud prevention.

Such providers may process information only as necessary to provide services to us and subject to applicable contractual, technical, organizational, and legal safeguards.

13.2 Research and Strategic Partners

Where permitted by law, and subject to appropriate safeguards, we may share anonymized, de-identified, aggregated, or appropriately protected language datasets with:

• Academic institutions;
• Research organizations;
• Technology partners;
• Strategic collaborators.

Where identifiable personal information is to be shared for a purpose requiring consent or another specific legal basis, we will comply with the applicable legal requirements before doing so.

13.3 Legal and Regulatory Disclosures

We may disclose information where reasonably necessary to:

• Comply with applicable law;
• Respond to lawful requests;
• Comply with a court order or legal process;
• Protect the rights, property, security, or safety of African Languages Lab AI Solutions LTD, our users, or others;
• Detect, prevent, or investigate fraud, abuse, or security incidents;
• Establish, exercise, or defend legal claims.

13.4 Business Transfers

If African Languages Lab AI Solutions LTD is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

Mansa may use infrastructure, service providers, partners, or technologies located in countries outside Ghana.

As a result, personal information may be transferred to, stored, or processed in countries outside the Republic of Ghana.

Where we transfer personal information internationally, we will take appropriate steps to protect it in accordance with applicable law. Depending on the circumstances, these measures may include:

• Contractual data protection obligations;
• Appropriate technical and organizational security measures;
• Encryption;
• Access controls;
• Vendor and partner due diligence;
• Data minimization;
• Other lawful safeguards or transfer mechanisms recognized under applicable law.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as otherwise required or permitted by law.

Retention periods may vary depending on the type of information and the purpose of processing.

For example:

• Account information may be retained while your account remains active and for a reasonable period thereafter where necessary for legal, security, or operational purposes.
• Prompts, chats, and generated outputs may be retained for the period necessary to provide the relevant Service, maintain account functionality, protect security, resolve disputes, or support other purposes described in this Policy.
• Uploaded files and content may be retained until deleted by you, where deletion functionality is available, or for another applicable retention period.
• Voice and audio data may be retained for as long as necessary to provide the relevant Service and, where separately authorized or legally permitted, for approved research or AI improvement purposes.
• Payment and transaction information may be retained as necessary for accounting, tax, legal, and fraud-prevention purposes.
• Security and technical logs may be retained for a period reasonably necessary to maintain security, investigate incidents, and comply with legal obligations.

When information is no longer required, we will securely delete it, anonymize it, or irreversibly de-identify it, subject to applicable legal and technical limitations.

Subject to applicable law, you may have rights in relation to your personal information, including the right to:

• Request access to your personal information;
• Request correction of inaccurate or incomplete information;
• Request deletion or erasure of personal information where applicable;
• Withdraw consent where processing is based on consent;
• Object to certain processing;
• Request restriction of processing in certain circumstances;
• Request information about how your information is processed;
• Request information regarding certain automated processing;
• Request a copy of your information where applicable;
• Lodge a complaint with the relevant data protection authority.

Your rights may be subject to legal conditions and limitations.

To submit a privacy request, please contact us using the details provided in Section 23.

To help us process your request, please provide:

• Your name;
• The email address associated with your Mansa account, where applicable;
• The nature of your request;
• The privacy right you wish to exercise;
• Any relevant information that will help us identify the information concerned.

We may request additional information where reasonably necessary to verify your identity and protect your information from unauthorized disclosure or deletion.

We will respond within the timeframe required by applicable law.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

Depending on the relevant systems and Services, these safeguards may include:

• Encryption in transit;
• Encryption at rest where appropriate;
• Secure authentication mechanisms;
• Multi-factor authentication for certain administrative access;
• Role-based access controls;
• Access restrictions;
• Secure cloud infrastructure;
• Security monitoring;
• Logging and audit controls;
• Regular security reviews;
• Incident detection and response procedures.

However, no method of transmission, storage, or processing is completely secure. We cannot guarantee absolute security.

Mansa is not intended for use by children below the minimum age permitted under applicable law unless the required parental or guardian authorization has been obtained.

Where we become aware that we have collected personal information from a child without the required authorization, we will take reasonable steps to delete or otherwise appropriately handle that information in accordance with applicable law.

The Mansa website and certain Services may use cookies and similar technologies.

These technologies may be used to:

• Maintain authentication and account sessions;
• Remember user preferences;
• Enable functionality;
• Improve performance;
• Analyze usage;
• Detect fraud and security threats.

Where required by applicable law, we will provide appropriate notice and obtain consent before using non-essential cookies or similar technologies.

You may also be able to manage certain cookie preferences through your browser or device settings.

The Services may contain links to or integrate third-party products, websites, APIs, payment services, or other technologies.

Those third parties may collect and process information in accordance with their own privacy policies and terms.

We encourage you to review the privacy policies of third-party services before using them.

African Languages Lab AI Solutions LTD is not responsible for the privacy practices of independent third parties except to the extent required by applicable law.

We may update this Privacy Policy from time to time to reflect changes in:

• Our Services;
• Our data processing practices;
• Applicable laws or regulations;
• Security or operational requirements.

When we make changes, we will update the "Last Updated" date at the beginning of this Privacy Policy.

Where required by applicable law, or where a change is material, we will provide additional notice through the Services, by email, or through another appropriate method.

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your privacy rights, please contact:

African Languages Lab AI Solutions LTD

Privacy Contact: info@africanlanguageslab.com

General Support: info@africanlanguageslab.com

Website: www.mymansa.ai

If you believe that your personal information has been processed in violation of applicable data protection law, you may also have the right to lodge a complaint with the relevant supervisory authority, including the Data Protection Commission of Ghana, where applicable.

This Privacy Policy is intended to operate in accordance with applicable data protection laws, including the Data Protection Act, 2012 (Act 843) of the Republic of Ghana, together with applicable regulations, directives, and guidance issued by the relevant authorities.

Where Mansa provides Services to users outside Ghana, we may also be subject to additional data protection obligations that apply to our processing activities.

Nothing in this Privacy Policy limits any privacy or data protection rights that cannot lawfully be excluded or restricted.