Privacy Policy

1. Introduction

African Languages Lab AI Solutions LTD ("African Languages Lab," "Mansa," "we," "our," or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, access, use, store, process, disclose, transfer, retain, and protect personal information when you access or use Mansa LLM, including the Mansa website, mobile applications, APIs, artificial intelligence models, third-party integrations, and related products and services (collectively, the "Services").

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy should be read together with our Terms of Service and any additional privacy notices or policies that may apply to specific Mansa products, integrations, or services.

2. Who We Are

Mansa LLM is operated by:

African Languages Lab AI Solutions LTD

For the purposes of applicable data protection laws, African Languages Lab AI Solutions LTD may act as the data controller in relation to the personal information described in this Privacy Policy.

Privacy Contact: info@africanlanguageslab.com

General Support: info@africanlanguageslab.com

Website: www.mymansa.ai

If any of the contact details above change, we may update this Privacy Policy or provide updated contact information through the Services.

3. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through or in connection with:

• The Mansa LLM website;
• Mansa mobile applications, including iOS and Android applications;
• Mansa APIs and developer services;
• Mansa AI models and language technologies;
• Google integrations and other authorized third-party integrations;
• Speech recognition, transcription, translation, and language-processing services;
• Customer support services;
• Research and language data contribution programmes operated through Mansa; and
• Other related products and services that link to or reference this Privacy Policy.

This Privacy Policy does not apply to independent third-party services that operate under their own privacy policies.

4. Information We Collect

We collect personal information that you provide directly to us, information generated through your use of the Services, and information we may receive from third-party services that you specifically authorize Mansa to access.

The information we collect depends on how you use Mansa and the features you choose to enable.

We seek to collect and process only information reasonably necessary to provide the Services and features requested by you.

4.1 Account Information

When you create or manage a Mansa account, we may collect:

• Name;
• Email address;
• Username;
• Password or account authentication information;
• Profile information you choose to provide;
• Country or region;
• Preferred language or languages; and
• Other information reasonably necessary to create, secure, or manage your account.

We do not intentionally collect information that is not reasonably necessary for the operation of the relevant Service.

4.2 Google User Data

Mansa may allow you to connect your Google Account to enable specific user-facing features that you request.

Mansa accesses Google user data only after you authorize access through Google's authentication and authorization process.

Depending on the features you choose to use and the permissions you authorize, Mansa may access the following Google user data.

4.2.1. Gmail

Where authorized, Mansa Agent may access:

• Email content and messages on a read-only basis, to answer requests such as summarizing or searching your inbox.

Where you use Mansa Agent's email-sending feature, Mansa Agent may also compose and send messages on your behalf using a separate, explicitly authorized scope. Mansa Agent sends a message only after you have reviewed and approved its exact content within the app; Mansa Agent does not send email automatically or without your review.

Mansa Agent does not modify, delete, or otherwise alter your existing Gmail messages.

4.2.2. Google Docs

Where authorized, Mansa Agent may access, create, and edit Google Docs content as part of a feature you request (for example, generating or updating a document from a conversation).

Mansa Agent accesses only the specific document(s) relevant to your request. Mansa Agent does not browse or search your broader Google Docs library.

4.2.3. Google Calendar

Where authorized, Mansa Agent may access:

• Calendar events on a read-only basis.

Mansa Agent does not modify, create, delete, or otherwise alter your calendar events through read-only access.

4.2.4. Google Sheets

Where authorized, Mansa Agent may access, create, and edit Google Sheets content as part of a feature you request.

Mansa Agent accesses only the specific spreadsheet(s) relevant to your request. Mansa Agent does not browse or search your broader Google Sheets library.

4.2.5. Google Drive

Where authorized, Mansa Agent may access Google Drive files that:

• You explicitly select or open with Mansa Agent (for example, through a file picker); or
• Mansa Agent itself creates on your behalf as part of a feature you requested (for example, a Google Doc or Sheet generated during a conversation), which Mansa Agent may then store in your Drive.

Mansa Agent does not browse, search, or access other files in your Drive, and does not request broad or account-wide Drive access. Mansa does not delete files without your explicit action.

4.3 Purpose Limitation for Google User Data

Mansa only accesses, uses, processes, and retains Google user data to provide or support the specific Mansa features or functionality that the user has actively requested and authorized.

Google user data is not accessed for purposes unrelated to the user-facing feature for which the user granted authorization.

For example, where a user connects a Google service to enable Mansa to retrieve, summarize, analyze, understand, organize, or otherwise process content as part of a requested feature, Mansa processes the relevant data solely to provide that requested feature.

Mansa does not access Google user data for unrelated purposes.

4.4 Google User Data and AI Model Training

Mansa does not use Google user data obtained through Google APIs, including Gmail content, Google Docs content, Google Calendar data, Google Sheets data, or Google Drive files, to develop, improve, train, fine-tune, or create generalized or non-personalized artificial intelligence or machine learning models.

This prohibition applies to:

• Raw Google user data;
• Email content;
• Google Docs content;
• Calendar events;
• Google Sheets content;
• Google Drive files;
• Data derived from Google user data; and
• Any other information obtained through Google APIs.

Google user data is not used to train, fine-tune, or improve the Mansa AI model or any other generalized or non-personalized AI or machine learning model.

Google user data is processed only to provide the user-facing functionality specifically requested and authorized by the user.

4.5 Prompts, Chats, and Other Content You Provide

When you use Mansa, we may process content that you submit directly to the Services, including:

• Prompts;
• Questions and instructions;
• Chat messages and conversation history;
• Text entered into the Services;
• Documents, files, or other materials you upload;
• Images or other supported media that you choose to submit;
• Feedback on AI-generated responses;
• Corrections or ratings you provide; and
• Translations, transcriptions, annotations, and other language content.

This information may contain personal information depending on the content you choose to provide.

You should avoid submitting confidential, highly sensitive, or personal information unless it is necessary for your intended use of the Services and you have the legal right to provide it.

4.6 Voice, Audio, and Language Data

If you use voice-enabled or speech-related features, we may collect and process:

• Voice recordings;
• Speech samples;
• Audio files;
• Pronunciation recordings;
• Speech transcriptions;
• Language selections and preferences;
• Translations;
• Language annotations;
• Feedback regarding speech or language outputs; and
• Technical metadata associated with recordings, such as recording duration, selected language, and timestamps.

Voice and audio information is collected when you actively use a voice-enabled feature, upload audio content, or voluntarily contribute such data to Mansa.

4.7 Device and Technical Information

When you use the Mansa website or mobile application, we may automatically collect certain technical information, including:

• Device type and model;
• Operating system;
• Browser type;
• IP address;
• Device or application identifiers;
• App or software version;
• Language and device settings;
• Network information;
• Log data;
• Crash reports; and
• Diagnostic and performance information.

We use this information only as reasonably necessary to operate, secure, maintain, troubleshoot, and improve the Services.

4.8 Usage Information

We may collect information about your use of the Services, including:

• Features and tools you access;
• Interactions with AI features;
• Session information;
• Search and navigation activity within the Services;
• Performance and error information;
• Feedback and ratings; and
• Other information relating to how you interact with Mansa.

4.9 Payment and Transaction Information

Where paid Services are available, payment information may be processed by authorized third-party payment providers.

Depending on the payment method and provider, we may receive limited information relating to a transaction, such as:

• Payment status;
• Transaction reference;
• Subscription or plan information;
• Billing history; and
• Information necessary to manage your account and provide the relevant Service.

We do not intentionally store complete payment card details where a third-party payment provider handles payment processing.

5. How We Use Your Information

We may use personal information to:

• Create and manage your account;
• Authenticate and identify users;
• Provide, operate, and maintain the Services;
• Process prompts, inputs, and other content you submit;
• Generate AI-powered responses and outputs;
• Provide translation, transcription, speech recognition, and other language services;
• Process voice and audio content where requested by you;
• Provide features and functionality specifically requested by you;
• Personalize certain aspects of the Services where applicable;
• Provide customer support;
• Respond to questions and requests;
• Process payments and manage subscriptions;
• Maintain the security and integrity of our systems;
• Detect, investigate, and prevent fraud, abuse, misuse, and other harmful activities;
• Monitor and maintain Service performance;
• Diagnose and resolve technical problems;
• Comply with legal obligations;
• Establish, exercise, or defend legal claims; and
• Enforce our Terms of Service and other applicable policies.

We only use user data to provide Mansa features and functionality that the user has requested or authorized, except where processing is reasonably necessary for security, fraud prevention, legal compliance, or other lawful purposes described in this Privacy Policy.

Google user data is subject to the additional restrictions described in this Privacy Policy.

6. Mobile Application Privacy

This section applies specifically to users of the Mansa mobile applications, including applications distributed through the Apple App Store and Google Play.

When you use the Mansa mobile application, we may collect information reasonably necessary to operate and secure the application, including:

• Device information;
• Operating system information;
• Application version;
• Device or application identifiers;
• Diagnostic information;
• Crash reports;
• IP address;
• Network information; and
• Usage information.

We collect and use this information only as reasonably necessary to provide, operate, secure, maintain, troubleshoot, and improve the Mansa mobile application and its features.

The specific information collected may depend on your device, operating system, application settings, and the features you choose to use.

7. App Permissions

Mansa may request permission to access certain features or information on your device where necessary to provide functionality that you request.

Depending on the features available on your device and within the application, Mansa may request access to:

• Microphone;
• Photos or media;
• Files or documents;
• Camera;
• Notifications; or
• Other device features necessary for a user-requested feature.

Mansa will request access only where reasonably necessary to provide the relevant functionality.

You may grant, deny, or withdraw certain permissions through your device settings.

Disabling certain permissions may limit or prevent the operation of features that depend on those permissions.

7.1 Microphone and Audio Access

Mansa accesses your device microphone only when you actively use a voice-enabled feature that requires microphone access and when the required device permission has been granted.

Audio may be processed to provide features such as:

• Speech recognition;
• Speech-to-text;
• Transcription;
• Translation;
• Pronunciation analysis; or
• Other voice-enabled features requested by you.

Mansa does not intentionally access or record audio through your microphone without the permissions required by your device operating system and your active use of the relevant feature.

7.2 Camera, Photos, and Files

Where Mansa provides features that allow you to capture, upload, or analyze images, documents, or other files, Mansa may request permission to access relevant device features.

Mansa accesses photos, media, files, documents, or camera functionality only where:

• You actively use a feature requiring that access; and
• You provide the required device permission.

Content accessed through these permissions is processed only as necessary to provide the requested feature.

8. Artificial Intelligence and Automated Processing

Mansa uses artificial intelligence and machine learning technologies to provide Services such as:

• Conversational AI;
• Text generation;
• Language understanding;
• Translation;
• Transcription;
• Speech recognition;
• Language analysis;
• Multilingual assistance; and
• Other AI-powered language technologies.

Some responses and outputs generated through Mansa may be produced wholly or partially through automated AI systems.

AI-generated outputs may:

• Contain inaccuracies or errors;
• Be incomplete;
• Reflect limitations in available data or model performance; or
• Produce different responses to similar requests.

Users should independently assess and verify AI-generated outputs before relying on them, particularly in high-impact situations.

Unless expressly stated otherwise, Mansa does not use solely automated processing to make decisions that produce legal or similarly significant effects on users.

9. AI Providers and AI Infrastructure

9.1 Mansa AI Model

Mansa currently uses a self-hosted, fine-tuned version of MiniMax M3 as part of its artificial intelligence infrastructure.

The Mansa AI model is deployed and operated as part of Mansa's technology infrastructure to provide AI-powered features and functionality through the Services.

Where Mansa uses additional AI, cloud, infrastructure, or technology providers in the future, we may update this Privacy Policy or provide additional disclosures where required.

9.2 Processing of User Content by AI Systems

When you submit a prompt, question, file, document, voice recording, or other content to Mansa, we may process that content through Mansa's AI infrastructure as necessary to provide the feature you requested.

For example, Mansa may process your content to:

• Understand your request;
• Generate an AI response;
• Translate or summarize content;
• Analyze language;
• Transcribe audio;
• Maintain the context of an active conversation where applicable;
• Retrieve relevant information for a requested feature; or
• Detect misuse, fraud, or security threats.

9.3 Google User Data and Mansa AI

Where a user connects a Google Account and authorizes Mansa to access Google user data, such data may be processed only to provide the specific user-facing feature requested by that user.

Google user data is not used to train, fine-tune, develop, or improve the Mansa AI model or any generalized or non-personalized AI or machine learning model.

Google user data is not incorporated into the training datasets for the Mansa model.

10. AI Inputs, Prompts, and Generated Outputs

We process your prompts, inputs, uploaded content, and related information as necessary to provide the Services requested by you.

For example, when you submit a prompt, we may process that prompt to:

• Understand your request;
• Generate a response;
• Maintain the context of an active conversation where that feature is available;
• Detect misuse, fraud, or security threats; and
• Diagnose technical problems affecting the Services.

We may retain prompts, inputs, and generated outputs in accordance with our data retention practices and as necessary to provide the Services.

Google user data is subject to the additional restrictions in this Privacy Policy and will not be used for generalized or non-personalized AI or machine learning model training or improvement.

11. Google API Services Limited Use Statement

Mansa's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

In particular:

11.1 Limited Use

Mansa uses Google user data only to provide or support user-facing features that are clearly visible and prominent within the Mansa application and that the user has requested or authorized.

Mansa does not use Google user data for purposes unrelated to providing the requested Mansa functionality.

11.2 No AI Model Training

Mansa does not use Google user data obtained through Google APIs to develop, improve, train, or fine-tune generalized or non-personalized artificial intelligence or machine learning models.

This includes raw Google user data and information derived from Google user data.

11.3 No Advertising

Mansa does not:

• Sell Google user data;
• Use Google user data for advertising purposes;
• Use Google user data for retargeting;
• Use Google user data for personalized or interest-based advertising; or
• Transfer Google user data to advertising platforms, data brokers, or information resellers.

11.4 No Unauthorized Sale or Transfer

Mansa does not sell Google user data.

Mansa does not transfer Google user data to third parties except where such transfer is necessary to provide the user-facing feature requested by the user, for security purposes, to comply with applicable law, or otherwise permitted under applicable Google policies.

11.5 Human Access

Mansa does not allow employees, contractors, agents, or other personnel to access or review a user's Google user data except where access is:

• Necessary to provide the specific service requested by the user;
• Necessary for security purposes, such as investigating abuse, fraud, or a technical incident;
• Necessary to investigate or resolve a technical problem;
• Required to comply with applicable law; or
• Otherwise permitted under applicable Google policies.

Any authorized human access is subject to appropriate access controls and confidentiality obligations.

12. AI Model Training and Service Improvement

We distinguish between processing information to provide a Service and using information to train or materially improve an AI model.

Your prompts, content, voice recordings, or other inputs may be processed as necessary to provide the Service you request.

Google user data obtained through Google APIs will not be used to train, develop, fine-tune, or improve the Mansa AI model or any generalized or non-personalized AI or machine learning model.

For other content that you provide directly to Mansa, Mansa will process such information in accordance with this Privacy Policy, applicable law, and any applicable product-specific notices or consent mechanisms.

Where we intend to use personal information or identifiable content for AI model training, model improvement, or research outside the scope of Google user data, we will do so only where:

• You have provided consent where consent is required;
• Another valid legal basis applies under applicable law; or
• The information has been appropriately anonymized or de-identified and is no longer reasonably capable of identifying you, subject to applicable law.

This provision does not override or reduce the restrictions applicable to Google user data.

13. Voice Data and Language Technologies

We may process voice recordings and language data to provide speech and language-related Services, including:

• Speech recognition;
• Speech-to-text;
• Transcription;
• Translation;
• Pronunciation analysis;
• Language understanding;
• Accessibility services; and
• Other requested voice or language features.

Where voice or language data is collected specifically for a voluntary research, language contribution, or dataset development programme, we will provide an appropriate notice, consent form, contribution agreement, or other applicable documentation.

Google user data is not included in AI model training or improvement activities.

14. Biometric Information

Certain voice technologies may process characteristics of speech in order to provide requested functionality or improve speech recognition.

Unless we expressly state otherwise for a particular Service, Mansa does not use voice recordings to create voiceprints or uniquely identify individuals for commercial profiling.

Where voice or speech information is considered biometric or otherwise subject to enhanced protection under applicable law, we will apply appropriate safeguards and obtain consent where legally required.

15. Legal Bases for Processing

Where applicable, we process personal information based on one or more lawful grounds, including:

• Your consent;
• The performance of a contract or provision of Services requested by you;
• Compliance with a legal obligation;
• Protection of vital interests where applicable;
• Legitimate interests pursued by African Languages Lab AI Solutions LTD or a third party, provided those interests do not override your rights and freedoms; and
• Other lawful grounds available under applicable data protection law.

Where processing is based on consent, you may withdraw your consent at any time.

Withdrawal will not affect the lawfulness of processing carried out before consent was withdrawn.

16. Research and Language Data Contributions

Mansa may operate or support programmes involving the voluntary contribution of speech, language, translation, transcription, annotation, or other linguistic data.

Where you voluntarily participate in a research or data contribution programme, we may provide an additional notice, consent form, contribution agreement, or dataset licence explaining:

• The nature of the contribution;
• The purpose for which the data will be used;
• Whether the data will be used for research or AI development;
• Whether the data may be shared with research or strategic partners;
• Whether the data will be anonymized or de-identified; and
• Any applicable attribution, licensing, compensation, or withdrawal arrangements.

Where required by law, we will obtain the necessary consent before processing contributed data for the relevant purpose.

For clarity, Google user data obtained through Google APIs is not treated as voluntarily contributed research or training data and will not be used for research, dataset development, or generalized AI model training.

17. How We Share Information

We do not sell your personal information.

We may disclose or share personal information only as described in this Privacy Policy and where permitted by applicable law.

Google user data is subject to the additional restrictions set out in Section 11.

17.1 Service Providers

We may use carefully selected service providers to help us operate and provide the Services, including providers of:

• Cloud hosting and storage;
• AI and technology infrastructure;
• Payment processing;
• Customer support;
• Authentication and account services;
• Analytics;
• Email and communication services;
• Security monitoring and fraud prevention; and
• Other services necessary to operate Mansa.

Service providers may process information only as necessary to provide services to us and subject to appropriate contractual, technical, organizational, and legal safeguards.

Where Google user data is involved, any use or transfer will comply with applicable Google API Services User Data Policy and Limited Use requirements.

17.2 Third-Party Software Development Kits and Services

Mansa may use third-party software development kits ("SDKs"), APIs, cloud infrastructure, analytics tools, authentication services, payment providers, security services, and other technology providers to operate and support the Services.

These providers may process limited information as necessary to provide their services.

Where applicable, we seek to evaluate the privacy and security practices of third-party technologies used in the Services.

We require service providers handling personal information on our behalf to process such information only as authorized and reasonably necessary to provide their services.

The privacy practices of applicable third-party SDKs and service providers may affect the information required to be disclosed through mobile application stores.

17.3 Research and Strategic Partners

Where permitted by law and subject to appropriate safeguards, Mansa may share anonymized, de-identified, aggregated, or appropriately protected language datasets with:

• Academic institutions;
• Research organizations;
• Technology partners; and
• Strategic collaborators.

Google user data obtained through Google APIs will not be shared for research, dataset development, AI training, generalized AI model improvement, or other unrelated purposes.

Where identifiable personal information is to be shared for a purpose requiring consent or another specific legal basis, we will comply with applicable legal requirements.

17.4 Legal and Regulatory Disclosures

We may disclose information where reasonably necessary to:

• Comply with applicable law;
• Respond to lawful requests;
• Comply with a court order or legal process;
• Protect the rights, property, security, or safety of African Languages Lab AI Solutions LTD, our users, or others;
• Detect, prevent, or investigate fraud, abuse, or security incidents; or
• Establish, exercise, or defend legal claims.

17.5 Business Transfers

If African Languages Lab AI Solutions LTD is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

Any treatment of Google user data in connection with such a transaction will comply with applicable Google API policies and applicable legal requirements.

18. Tracking and Advertising

Mansa does not sell personal information.

Mansa does not use Google user data for advertising, retargeting, or personalized advertising.

Where Mansa does not engage in tracking of users across third-party applications or websites for advertising or advertising measurement purposes, Mansa will not use such information for tracking.

If Mansa introduces tracking technologies that meet the definition of "tracking" under applicable platform policies or privacy laws, we will provide any required notice and obtain any required permissions or consent.

Mansa does not use personal information for behavioral or interest-based advertising except where explicitly disclosed and permitted by applicable law.

19. International Data Transfers

Mansa may use infrastructure, service providers, partners, or technologies located in countries outside Ghana.

As a result, personal information may be transferred to, stored, or processed in countries outside the Republic of Ghana.

Where we transfer personal information internationally, we will take appropriate steps to protect it in accordance with applicable law.

Depending on the circumstances, these measures may include:

• Contractual data protection obligations;
• Appropriate technical and organizational security measures;
• Encryption;
• Access controls;
• Vendor and partner due diligence;
• Data minimization; and
• Other lawful safeguards or transfer mechanisms recognized under applicable law.

20. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as otherwise required or permitted by law.

Retention periods may vary depending on the type of information and the purpose of processing.

For example:

• Account information may be retained while your account remains active and for a reasonable period thereafter where necessary for legal, security, or operational purposes.
• Prompts, chats, and generated outputs may be retained for the period necessary to provide the relevant Service, maintain account functionality, protect security, or resolve disputes.
• Uploaded files and content may be retained until deleted by you, where deletion functionality is available, or for another applicable retention period.
• Voice and audio data may be retained for as long as necessary to provide the relevant Service or as separately authorized for a voluntary contribution programme.
• Payment and transaction information may be retained as necessary for accounting, tax, legal, and fraud-prevention purposes.
• Security and technical logs may be retained for a period reasonably necessary to maintain security, investigate incidents, and comply with legal obligations.

Google user data is retained only for as long as reasonably necessary to provide the authorized user-facing feature, maintain the requested functionality, or meet applicable security or legal obligations.

When information is no longer required, we will securely delete it, anonymize it, or irreversibly de-identify it, subject to applicable legal and technical limitations.

21. Account and Data Deletion

Where Mansa provides user accounts, users may request the deletion of their Mansa account and associated personal information.

Where available, account deletion may be initiated through the Mansa application or website.

Users may also submit a deletion request by contacting us using the contact details provided in this Privacy Policy.

Subject to applicable legal, security, fraud prevention, accounting, contractual, and regulatory requirements, we will take reasonable steps to delete or anonymize personal information associated with the user's account.

Where certain information must be retained for legal, security, fraud prevention, dispute resolution, accounting, or other legitimate purposes, we will retain only the information reasonably necessary for those purposes.

22. Revoking Google Access

You may revoke Mansa's access to your Google Account at any time through your Google Account settings or other available account controls.

Revoking access may prevent certain Mansa features from functioning.

Where applicable, Mansa will stop accessing Google user data after authorization has been revoked, subject to reasonable technical processing time and applicable legal or security requirements.

23. Your Privacy Rights

Subject to applicable law, you may have rights in relation to your personal information, including the right to:

• Request access to your personal information;
• Request correction of inaccurate or incomplete information;
• Request deletion or erasure of personal information where applicable;
• Withdraw consent where processing is based on consent;
• Revoke access to connected third-party accounts where applicable;
• Object to certain processing;
• Request restriction of processing in certain circumstances;
• Request information about how your information is processed;
• Request information regarding certain automated processing;
• Request a copy of your information where applicable; and
• Lodge a complaint with the relevant data protection authority.

Your rights may be subject to legal conditions and limitations.

24. Privacy Choices and Controls

Mansa may provide users with privacy controls and choices through the Services.

Depending on the applicable feature, these may include the ability to:

• Manage account information;
• Manage connected third-party accounts;
• Revoke Google Account access;
• Manage device permissions;
• Request access to personal information;
• Request correction of personal information;
• Request deletion of personal information;
• Withdraw consent where applicable; and
• Manage certain communications preferences.

The availability of specific privacy controls may depend on the Services and features you use.

25. How to Exercise Your Privacy Rights

To submit a privacy request, please contact us using the details provided in Section 30.

To help us process your request, please provide:

• Your name;
• The email address associated with your Mansa account, where applicable;
• The nature of your request;
• The privacy right you wish to exercise; and
• Any relevant information that will help us identify the information concerned.

We may request additional information where reasonably necessary to verify your identity and protect your information from unauthorized disclosure or deletion.

We will respond within the timeframe required by applicable law.

26. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

Depending on the relevant systems and Services, these safeguards may include:

• Encryption in transit;
• Encryption at rest where appropriate;
• Secure authentication mechanisms;
• Multi-factor authentication for certain administrative access;
• Role-based access controls;
• Access restrictions;
• Secure cloud infrastructure;
• Security monitoring;
• Logging and audit controls;
• Regular security reviews; and
• Incident detection and response procedures.

Access to personal information is limited to authorized persons and systems with a legitimate need to access the information.

However, no method of transmission, storage, or processing is completely secure. We cannot guarantee absolute security.

27. Children's Privacy

Mansa is not intended for use by children below the minimum age permitted under applicable law unless the required parental or guardian authorization has been obtained.

Where we become aware that we have collected personal information from a child without the required authorization, we will take reasonable steps to delete or otherwise appropriately handle that information in accordance with applicable law.

28. Cookies and Similar Technologies

The Mansa website and certain Services may use cookies and similar technologies.

These technologies may be used to:

• Maintain authentication and account sessions;
• Remember user preferences;
• Enable functionality;
• Improve performance;
• Analyze usage;
• Detect fraud; and
• Detect security threats.

Where required by applicable law, we will provide appropriate notice and obtain consent before using non-essential cookies or similar technologies.

You may also be able to manage certain cookie preferences through your browser or device settings.

29. App Store Privacy Disclosures

Mansa may provide privacy disclosures through applicable mobile application stores, including the Apple App Store and Google Play.

These disclosures are intended to accurately describe the information collected through the Mansa application and the purposes for which the information is used.

Where applicable, these disclosures may include information about:

• Data collected directly by Mansa;
• Data processed through Mansa features;
• Information collected by applicable third-party service providers or SDKs;
• Whether information is linked to a user or device; and
• Whether information is used for tracking as defined by the applicable application platform.

Mansa will seek to keep applicable mobile application privacy disclosures reasonably accurate and updated when its data collection or processing practices materially change.

30. Third-Party Services

The Services may contain links to or integrate third-party products, websites, APIs, payment services, authentication services, cloud services, SDKs, or other technologies.

Those third parties may collect and process information in accordance with their own privacy policies and terms.

We encourage you to review the privacy policies of third-party services before using them.

African Languages Lab AI Solutions LTD is not responsible for the privacy practices of independent third parties except to the extent required by applicable law.

Google integrations are subject to the specific restrictions and disclosures contained in this Privacy Policy.

31. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our Services;
• Our data processing practices;
• Applicable laws or regulations;
• Google API requirements;
• Mobile application platform requirements;
• Security requirements; or
• Operational requirements.

When we make changes, we will update the "Last Updated" date at the beginning of this Privacy Policy.

Where required by applicable law, or where a change is material, we will provide additional notice through the Services, by email, or through another appropriate method.

32. Contact Us and Complaints

If you have questions about this Privacy Policy, our privacy practices, Google user data, or wish to exercise your privacy rights, please contact:

African Languages Lab AI Solutions LTD

Privacy Contact: info@africanlanguageslab.com

General Support: info@africanlanguageslab.com

Website: www.mymansa.ai

If you believe that your personal information has been processed in violation of applicable data protection law, you may also have the right to lodge a complaint with the relevant supervisory authority, including the Data Protection Commission of Ghana, where applicable.

33. Applicable Law

This Privacy Policy is intended to operate in accordance with applicable data protection laws, including the Data Protection Act, 2012 (Act 843) of the Republic of Ghana, together with applicable regulations, directives, and guidance issued by the relevant authorities.

Where Mansa provides Services to users outside Ghana, we may also be subject to additional data protection obligations that apply to our processing activities.

Nothing in this Privacy Policy limits any privacy or data protection rights that cannot lawfully be excluded or restricted.

34. Google API Services User Data Compliance

Mansa's access to and use of Google user data is governed by the permissions authorized by the user and applicable Google API Services policies.

Mansa will:

• Request only the permissions and scopes reasonably necessary for the specific functionality provided;
• Use Google user data only for the purposes disclosed to users;
• Limit access to the minimum information reasonably necessary to provide requested features;
• Provide clear and accurate information regarding the use of Google user data;
• Maintain appropriate safeguards to protect Google user data;
• Not sell Google user data;
• Not use Google user data for advertising;
• Not use Google user data for generalized or non-personalized AI or machine learning model training or improvement; and
• Comply with applicable Google API Services User Data Policy requirements, including Limited Use requirements.

Mansa's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.